Please read these Terms and Conditions carefully, clarify them from Customer care if you have any doubts. Be assured that our spirit of working is that everyone should be benefited – our team, our customers and our company.

Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Your use of the Website, services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website, including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Dhawala Online Solutions Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Facebake.

By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by the Facebake Privacy Policy.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. The terms “we”, “us”, “our” shall mean Dhawala Online Solutions Private Limited.

When You use any of the services provided by us through the Website, including but not limited to, (e.g. Customer Reviews), You will be subjected to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Introduction:

  1. a) www.Facebake.in website (“Website”) is an Internet based content and e-commerce portal owned and operated by Facebake Pastry Hub Private Limited, a company incorporated under the laws of India.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

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Services Offered:

Facebake.in provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise as gifts such as watches, perfumes, sunglasses, belts, and other gift items from various brands. (collectively, “Products”). Upon placing order, Facebake.in shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.

Use of the Website:

You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:

Charges

Membership on the Website is free for buyers. Facebake does not charge any fee for browsing and buying on the Website. Facebake reserves the right to change its Fee Policy from time to time. In particular, Facebake may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Facebake reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Dhawala online solutions private limited.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Facebake.in in respect of the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Facebake’s name is stated as the source and prior written permission of Facebake.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

Contents Posted on Site:

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Facebake’s express prior written consent.

You may use information on the products and services purposely made available on the Website for downloading, provided that You

(1) do not remove any proprietary notice language in all copies of such documents,

(2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,

(3) make no modifications to any such information, and

(4) do not make any additional representations or warranties relating to such documents.

Intellectual Property Rights:

  1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Facebake.in owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Facebake.in without obtaining authorization from Facebake.in

Links To Third Party Sites:

The Website may contain links to other websites (“Linked Sites”).The Linked Sites are not under the control of Facebake.in or the Website and Facebake.in is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Facebake.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Facebake.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Facebake.in or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:

Facebake.in has endeavored to ensure that all the information on the Website is correct, but Facebake.in neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Facebake.in be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Facebake.in be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Facebake.in shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Facebake’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Facebake do not warrant that:

  • This Website will be constantly available, or available at all; or
  • The information on this Website is complete, true, accurate or non-misleading.

Facebake will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website.

Facebake do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.

You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, You consent to be contacted by us via phone calls and / or SMS notifications. We will not use your personal information to initiate any promotional phone calls or SMS.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

Interpretation Of Number And Gender

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Limitation of Liability:

IN NO EVENT SHALL FACEBAKE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Facebake’s discretion.

Payment:

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s.

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Acceptance of orders:

  1. The orders are accepted via website, Android app, IOs app.
  2. Only in case of special requirements we accept orders on mail and Customer care phone.

Exactness Not Guaranteed:

Facebake.in hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.

We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.

  1. In Case of flower related products – the florists use different  wrapping paper, baskets, decoration material, so the arrangements shown in website look little different from actual products delivered. Delivery of exactly same variety or colour of flowers is also subject to availability and freshness. We may chose to deliver a bouquet or basket of same monetary value due to unavoidable circumstances.
  2. In case of cakes – the bakeries use the pictures as guidelines but they have their own style of preparing same flavoured cakes. Therefore the cakes though are same flavoured might look different. In case the cake you ordered cannot be delivered due to unavoidable circumstances, we will deliver similar cake of same monetary value.
  3. In case of any other products, if we can not deliver same products due to unavoidable circumstances, we will deliver similar product of same monetary value.

Products and services delivery – Date and Time slots:

The time slots provided at the time of checkout can be selected by user.These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.

  1. For day time delivery, delivery time ranges from 10 AM to 8 PM
  2. For midnight orders, delivery could be made anytime between 11:00 PM to 12:30AM.
  3. In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
  4. No refund will be made in case orders fails to be delivered within provided time slot.
  5. Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
  6. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
  7. Special day deliveries are processed until 52 hours of requested delivery date and time slots.

Special days for Facebake are – Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.

Delivery:

Title and risk of loss for all products ordered by you shall pass on to you upon Facebake’s shipment. Thereafter Facebake will not be responsible for any loss or damage to the product.

If recipient receives the products in damaged condition

  1. Recipient should check the products delivered (cakes, flowers, any other)before signing the receipt.
  2. If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.
  3. Any issues with the products delivered should be reported within 4 hours of receipt, after that no request of replacement or refund will be entertained.
  4. In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
  5. Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.

Minimalistic and cosmetic damages like –

  1. Name/ message on cake not written.
  2. Name and message not attached with flowers.
  3. Cream of cake / decoration on cake / flowers packaging issues – will not be eligible for refunds/replacements until unless they are severely damaged.

 

Contact Us:

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to info@Facebake.in

Customer care – Call us at   +91 9844791255

Available between 8 AM – 11 PM

Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the  time slots on the www.Facebake.in website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –

  1. If the cancellation request comes to Facebake before 24 hours to the start of time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in Facebake wallet, where we waive off cancellation charges.
  2. If the cancellation request comes to Facebake between 12 – 24 hours before the start of time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in Facebake wallet, where we waive off cancellation charges.
  3. If cancellation is request comes to Facebake within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Facebake wallet applicable.

In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

 

NO cancellation requests are accepted on order placed in following categories.

  1. Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
  2. Same day mid-night delivery orders can not be cancelled.
  3. Special day orders can not be cancelled and no refund is initiated for them.

 

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

  1. Facebake takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
  2. Facebake takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.

Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Facebake wallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done – Facebake wallet or bank account.

Refund will be credited in Facebake Wallet on orders which are processing within 48 hours of delivery date

Refunds are processed within 30 days period.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

  1. Within 24 hours period before delivery , if address is changed we charge Rs 200/-.
  2. Sometimes the address change request can not be accepted, in that case order will not be refunded or cancelled.

Pincode Requirements

It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.

If pin code entered in the address section is incorrect then following cases arise –

  1. Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated – The system checks pincode for delivery verification and may accept order when pincode entered is of serviceable area and address is not.
  2. If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order can not be cancelled and refunded in case you do not wish to pay for correct pin code’s charges.

Important Points

The products and services displayed on Facebake are our best offerings and we put in our 100% effort to deliver high quality similar products and services. These terms and conditions are put across to avoid any possible conflict.

  1. All products listed on the website, their descriptions, and their prices are subject to change, time to time according to the various conditions prevailing in the market.
  2. Orders are accepted and delivered in TIME SLOTS which are available in your selected city. All requests are processed with reference to time slot of your order.
  1. For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM. In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
  2. Facebake reserves the right, to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
  3. The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
  4. The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
  5. In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
  6. If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
  7. There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc.The orders will be processed and delivered up to 52 hours of requested date and time slot of order.
  8. There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
  9. Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
  10. For rescheduling order, you need to inform us at-least 24 hours before delivery date.
  11. Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
  12. Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons ( NOT due to products or services of Facebake).
  13. Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies , resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
  14. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
  15. In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.